MeloMyPet
Returns & exchanges
Clear steps, from your request to your refund.
Your 14-day right of withdrawal
You may withdraw from your purchase without giving a reason within 14 days of receiving the goods. Send your withdrawal notice and order number to info@melomypet.com by email or in writing through our contact page. You do not have to use a particular form.
Preparing your return
Send the goods back within 14 days of your withdrawal notice. Pack the item and its included parts securely to prevent transit damage. Contact customer care for the return address, carrier and shipment details. Returns using the carrier specified in the pre-contract information are free of return shipping charges. No return charge is requested if no carrier was specified.
Refunds
Refunds are made within 14 days of handing the goods to the specified return carrier. If you choose a different carrier, the period starts when we receive the goods. For withdrawal before delivery, it starts when we receive your notice. Payments, including applicable initial delivery charges, are refunded through the original payment method without an additional fee.
Health & hygiene conditions
Products may be excluded from withdrawal if their protective seal, tape or packaging has been opened after delivery and they are unsuitable for return for health or hygiene reasons. This exception does not automatically apply to every product. Your statutory rights concerning defective goods remain unaffected.
Exchanges & product issues
For an incorrect, missing or damaged item, or an exchange request, contact us with your order number and product details. We will explain the available options based on your request and the product’s condition. Returns and exchanges do not limit your statutory remedies.